Politica di rimborso

16. Do you have questions about return or exchange of goods
16,1. You hereby acknowledge that the return or exchange of goods in any country of the Buyer shall be by money order only and made via postal delivery. For more information about delivery time in some regions You can find in the section delivery.
Of 16.2. To return defective goods or exchange You must send the appeal to customer service of the online store "Thai Voyage" at info@thai-voyage.com. Consideration of the application is made in the online store "Thai Voyage" within 10 working days of receipt.
16,3. Refund only after receiving the stock and checking the returned item. Delivery of goods to the warehouse of the online store "Thai voyage" gives the buyer independently and at own expense. The return of the Goods via the same method you applied when you pay, or at the discretion of the online store "Thai Voyage" after your query to the support address info@thai-voyage.com
16.4. You agree that in the event of partial failure of the Product if it is part of a set, refund or exchange of goods is carried out only in full kit.
16,5. You agree that the difference between the actual design elements, including but not limited to, color, shape or design of the Goods mentioned in the description on the website did not affect its quality and is not a violation of the Contract. You also do not have the right to refuse the Goods of good quality, having individually defined properties, if these goods can be used only by you.
16.6. You were informed and expressed their full agreement with the fact that the online store "Thai Voyage" examines claims related to improper quality of the products, only in those cases where such products contain a latent defect.
16.7. Hidden manufacturing defect - the absence of necessary elements and the presence of extra, unnecessary ingredients that can cause harm, inconvenience or difficulty when using the products.
16.8. You have been informed and agree that online store "Thai Voyage" is not considering and will not accept any claims associated with the Item, has signs of use, including but not limited to, damage to the external or internal (scratches, corners knocked, torn, etc.), broken or cracked part, in the case where mentioned in this paragraph the damage was discovered after delivery of the Goods to you.
16.9. All questions on return or exchange product, you can contact our support team at info@thai-voyage.com
17. The return of goods of good quality
17.1.Purchased in the online store "Thai Voyage" the good quality goods exchange and non-refundable.
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