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FAQ
Answers to frequently asked questions from our customers.
If you do not find the question you are looking for, please contact support using the form below.
1. ORDER
To ensure that your order is not lost, you need to go through a simple registration of your personal account on our website.
In the “Personal Account” section, select “Registration” and enter your data: E-mail, full name, phone number, delivery address (country, region, postal code, city, street, house, apartment).
Important! Please indicate the delivery address correctly, otherwise you will not be able to receive the parcel!
Next, create a password for your personal account.
After successful registration, you can make purchases.
In your personal account you can find out the status of your order and the tracking number for tracking your parcel, as well as view your order history. Your account is password protected and is not accessible to third parties.
In the “Personal Account” section, select “Registration” and enter your data: E-mail, full name, phone number, delivery address (country, region, postal code, city, street, house, apartment).
Important! Please indicate the delivery address correctly, otherwise you will not be able to receive the parcel!
Next, create a password for your personal account.
After successful registration, you can make purchases.
In your personal account you can find out the status of your order and the tracking number for tracking your parcel, as well as view your order history. Your account is password protected and is not accessible to third parties.
You can select the desired currency in the site header.
To add the product to your cart, click the “Buy” button.
If the product has an assortment, the product card will open where you need to select, for example: volume, color, size, etc.
Indicate the required quantity of goods.
Go to the cart and click the “Place an order” button.
If you have a discount coupon, enter it in the “Coupon” field.
Fill in the delivery address (country, region, postal code, city, street, house, apartment).
Important! Please indicate the delivery address correctly, otherwise you will not be able to receive the parcel!
Select delivery, then payment method.
Check all the order details again and click the “Confirm order” button.
After successful payment for your order, you will receive an email about the status of your order.
To add the product to your cart, click the “Buy” button.
If the product has an assortment, the product card will open where you need to select, for example: volume, color, size, etc.
Indicate the required quantity of goods.
Go to the cart and click the “Place an order” button.
If you have a discount coupon, enter it in the “Coupon” field.
Fill in the delivery address (country, region, postal code, city, street, house, apartment).
Important! Please indicate the delivery address correctly, otherwise you will not be able to receive the parcel!
Select delivery, then payment method.
Check all the order details again and click the “Confirm order” button.
After successful payment for your order, you will receive an email about the status of your order.
Didn't find the product you were looking for?
Write to us
Indicate what you want to order (name, description, photo, link to the product, etc.).
We will receive your request and contact you further.
Write to us
Indicate what you want to order (name, description, photo, link to the product, etc.).
We will receive your request and contact you further.
2. DELIVERY OF ORDERS
On the day the parcel is sent, a tracking number will be sent to your e-mail to track the movement of the parcel via the Internet.
You can track your parcel on the official website of Thailand Post and on the post office website of the recipient country.
You can track your parcel on the official website of Thailand Post and on the post office website of the recipient country.
The buyer independently studies the customs rules and regulations of his country.
All questions from the customs office of the recipient country fall on the recipient of the parcel!
All questions from the customs office of the recipient country fall on the recipient of the parcel!
3. QUALITY OF PRODUCTS
All products placed in the catalog of our online store have Thai certificates
Most often, the certificate number is indicated on the product packaging. Many of the products also have an international GMP certificate.
The shelf life of products is usually 1-3 years and is indicated on the label by the manufacturer. You can often see on Thai goods that the expiration date is according to the chronological calendar adopted in Thailand. For example, 2014 is the year 2557 in Thailand (forward 543 years).
Most often, the certificate number is indicated on the product packaging. Many of the products also have an international GMP certificate.
The shelf life of products is usually 1-3 years and is indicated on the label by the manufacturer. You can often see on Thai goods that the expiration date is according to the chronological calendar adopted in Thailand. For example, 2014 is the year 2557 in Thailand (forward 543 years).