FAQ

1. ORDERING

Choose the desired currency.


· On our site You can choose the following currencies: THB, USD, AUD, CAD, SGD, EUR, RUR, KZT to the header.


Next, You:


· Choose your favorite product from the range store. Press the"Buy" and the item appears in your basket.


If a product has a choice of range, open the product card, where You will need to select the range of products:


· You select a range of products, such as the amount, color, size, etc.;


· Put the amount You need and press "Buy".


So You can do all your favorite products. They are automatically added to Your order and displayed in the shopping cart.


When You are done shopping:


· You go to the cart;


· Check all selected items, add or remove products, increase or decrease the order quantity of the same kind.


· Click on the button "CHECKOUT".


· Enter the coupon number if You have it.


· Click "FORWARD".


The next step in the ordering process You will need:


· Select the type of buyer an individual or COMPANY;


· Carefully fill in all below fields, click "FORWARD".


· Choose the desired shipping method and click "NEXT".


Then choose an appropriate payment method, please tick: I have read and agree to the terms of the Agreement, click on the "next"button.


And move on to the final part of checkout where they check the correctness of Your data.


If something is incorrect or You decide to change something, at this point You can return by pressing the "BACK" button and correct the information or to change the way of delivery and payment. If everything is correct, click on the "ORDER CONFIRMATION".


When You went to the order confirmation back to go back already impossible, as all Your data will be lost and the basket will be empty. And You have to reassemble the items in the basket and re-order.


By clicking on the "ORDER CONFIRMATION" You go to pay for the booking in the chosen system, after successful payment of Your order, You will receive a letter about the payment and the status of Your order.

    The main currency of our store is the Thai baht, so the value of all goods and shipping are quoted in baht. On our website You can choose and buy for You the currency you want to pay for your order. The price in other currencies is constantly updated depending on the current exchange rate against the Thai baht.

On the day of sending the order, a tracking number (individual parcel number) will be sent to your mail to track the location of the parcel.

Example of parcel number:

RR123456789TH (for packages up to 2 kg) - Please note that these parcels are determined on the website of the recipient country after about 3-4 weeks! Track such small parcels from the moment of departure it is possible on a site of mail of Thailand or on a site of the international Russian-speaking tracker.
CP035256789TH (for parcels exceeding 2 kg sent by land or airmail).
EE077956789TH (for parcels sent by express airmail EMS - delivery to the door)

You can send your package to HERE.

It is a prerequisite of our Internet site to your order are not lost and you have the right information. When you are logged in, you will be able to know the status of your order, order history, ordered products. Your account is password protected. It is inaccessible to third parties.

Yes, of course. To do this, write us in the feedback form what product You need and in what quantity.

2. SHIPPING

If you want to make a purchase, but have not found your country in the shipping countries, LET US KNOW about this and we will add your country.

Online store Thai Voyage delivers goods to the following countries:


     Thailand (free delivery), Laos, Cambodia, New Zealand, Finland, Luxembourg, Ireland, Iceland, Germany, Belgium, Austria, Portugal, Mexico, Canada, India, Bangladesh, Maldives, Sweden, Switzerland, Czech Republic, Bosnia and Herzegovina, South Africa, United States of America, United Kingdom, Ghana, Uganda, Zambia, Mozambique, Oman, Qatar, Saudi Arabia, Iraq, Iran, Brunei Darussalam, United Arab Emirates, Hong Kong, China, Japan, Malaysia, Vietnam, Sri Lanka, Myanmar, Singapore , Philippines, Pakistan, Taiwan, Turkey, Korea, Bulgaria, Albania, Poland, Italy Romania, Russia, Ukraine, Belarus, Uzbekistan, Tajikistan, Kazakhstan, Kyrgyzstan, Moldova, Latvia, Norway, Denmark, Spain, France, Estonia, Latvia, Israel, Jordan, Lebanon, Egypt, Azerbaijan, Armenia, Hungary, Cyprus, Slovakia, Slovenia, Australia, Netherlands For more information, see the page "Payment and delivery".

At the post office You should take down notes about the damage. Take photos of the parcel and its contents. Damage during shipping, our Internet site does not compensate. To resolve the issue with Your local post office, You should contact our support, we will send a copy of the tracking number of your parcel.

  If you could not receive your package because of the incorrect data (Name, name, address of delivery) or for other reasons and your parcel returned to the postal address of the Internet shop "Thai voyage". You need to write to us, we will send you a form. Then you will need to fill it out and send it to E-mail ThaiVoyage2013@gmail.com. At the time of the return of your parcel to our address, you will be billed for re-delivery, after payment, which your parcel will be sent to the address specified in the application.

  If the weight of the parcel according to Your order exceeds the maximum weight to ship to Your country, then You need to split the order and place multiple orders or order a transportation logistics company.

All issues related to customs clearance in Your country, you decide for yourself. Customs fees and duties You produce yourself tariff of the customs authorities of Your country.

3. THE QUALITY OF THE GOODS

 All products featured in the catalog of our online store, have Thai certificates. Many of the products have an additional international certificate of GMP. 
The shelf life of products is usually 1-2 years and is listed on the label by the manufacturer. 
Often on Thai goods, you can see what is the expiration date on the chronology adopted in Thailand.
For example, 2014 is the year 2557 in Thailand (forward 543 years).
Certificates for our products you can see HERE

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